Privacy Policy

Introduction

This Privacy Policy explains how we, a tech service provider based in the Dominican Republic, collect, use, store, and protect your personal information when you interact with our WhatsApp bot service (“the Service”). We are committed to safeguarding the privacy of our users. By using our WhatsApp bot, you agree to the collection and use of information as outlined in this policy. This policy is tailored for users in Latin America and complies with Meta (Facebook) developer requirements for the WhatsApp Business Platform.

Information We Collect

We only collect personal data that is necessary to operate and provide our Service. This includes:

• WhatsApp Phone Number: When you message our bot, we receive your WhatsApp phone number.
• Messages and Content: We collect the content of the WhatsApp messages you send to our bot (including text, images, or other media you choose to send). This may also include any other information you voluntarily provide via chat.
• Usage Metadata: We may collect basic metadata about the interactions, such as timestamps of messages, message status, and logs needed for delivering and processing messages.
• Sensitive Personal Data: We do not intentionally collect any sensitive personal information. If such data is sent, it will be treated with the same level of security and deleted as soon as possible.

How We Use Your Data

We use the collected information solely to operate and improve the Service. Specifically, we use your data to:

• Provide the Service by recognizing you and responding to your inquiries via the WhatsApp bot.
• Improve the Service through aggregated or anonymous analysis of inquiries.
• Customer Support when you contact us for help.
• Security and Abuse Prevention to monitor and prevent fraudulent or unauthorized use.
• Legal Compliance with applicable laws and regulations.

We do not use your data for advertising, profiling, or marketing to third parties.

Data Storage and Security

All data is stored on encrypted cloud servers under our control:

• Encrypted Storage: Messages and phone numbers are encrypted at rest and in transit.
• Limited Access: Only authorized personnel can access personal data.
• Secure Infrastructure: We use reputable hosting with robust security measures.
• No Indefinite Storage: Personal data is removed when no longer needed.

Although no method is 100% secure, we follow best practices to protect your data.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Data is shared only:

• With Meta Platforms (WhatsApp) as part of the Cloud API transmission process.
• With Service Providers (e.g., cloud hosting) under strict confidentiality.
• When required for Legal Obligations or to protect rights and safety.

Data Retention and Deletion

We retain personal data only as long as necessary:

• Message Content: Stored temporarily and routinely purged after resolution.
• Phone Numbers: Kept while you actively use the Service; removed or anonymized when you opt out.

You can request deletion at any time (see “User Data Deletion”).

User Data Deletion

You may request deletion by:

• Contacting us via the methods in “Contact Us.”
• Sending “STOP” (or similar) to our WhatsApp bot.
• Blocking our WhatsApp number and contacting us to confirm deletion.

We aim to complete deletions within a few business days and confirm once done.

Your Rights and Choices

You have the right to:

• Access the data we hold about you.
• Correct inaccurate information.
• Withdraw Consent / Opt-Out of further messages.
• Raise Questions or Complaints regarding our practices.

All requests are free of charge and subject to identity verification.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or through WhatsApp. Continued use of the Service after changes signifies acceptance of the updated terms.

Reference to Meta Terms & Policies

Your use of our WhatsApp bot is also governed by the WhatsApp Terms of Service , the Meta Platform Terms , and the WhatsApp Business Messaging Policy . By interacting with the bot, you acknowledge and agree that your messages are processed and transmitted in accordance with these documents:

• WhatsApp Terms of Service
• Meta Platform Terms
• WhatsApp Business Terms
• WhatsApp Business Messaging Policy

If any provision of this Privacy Policy conflicts with the above-mentioned Meta terms or policies, the Meta terms and policies will control to the extent of the conflict.